At East Dulwich Flowers, we are committed to delighting our customers with beautiful, fresh blooms every time. As a trusted local East Dulwich florist, we guarantee the freshness of all our flower arrangements and hand-tied bouquets, delivered across households and businesses in the area. If you ever experience an issue with your order, please know we are here to resolve it quickly and fairly.
While we take great care in preparing and delivering our flowers, on rare occasions items might arrive damaged due to transit or external factors. If this happens, please notify us as soon as possible on the day of delivery. We ask that you provide photos of the damaged item and its packaging to help us assess the issue. Once we have reviewed the evidence, we will offer a suitable solution, which may include a replacement bouquet or a full refund, in line with our Fresh Flowers Guarantee.
We pride ourselves on delivering fresh, high-quality flowers that will last. Our arrangements are covered by a 5-day freshness guarantee from the date of delivery, provided they are cared for according to our care instructions (supplied with your order). If your flowers do not remain fresh within this period, please reach out to us so that we can put things right. We may request a photograph as evidence so that we can understand what went wrong and improve our service in the future.
Your satisfaction is our top priority. If your flowers arrive damaged or fail to meet our freshness standards within the guaranteed window, you are entitled to choose between a refund or a replacement. Once we have investigated and verified your claim, we will process your preferred option without delay. Refunds will be made to the original payment method, and replacements can be delivered to your original address or an alternative nearby, as agreed.
We genuinely care about the experience of our customers and take every complaint seriously. To raise a concern or make a complaint about our products or service, please contact us outlining the issue, including relevant details such as your order reference and photos if applicable. One of our experienced team members will investigate your complaint and get back to you as soon as possible, usually within 1-2 working days. We are dedicated to resolving all issues fairly and promptly, ensuring you receive the care and attention you deserve from a reputable East Dulwich florist.
East Dulwich Flowers proudly serves households and businesses throughout East Dulwich and surrounding areas. We value our place in the local community and stand behind our reputation for dependability, quality, and friendly service. Should our flowers or service ever fall short of your expectations, rest assured that we will do all we can to put things right. Your trust means the world to us, and we look forward to brightening your day with beautiful, fresh flowers—guaranteed.
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