Name: SORRENTO SUNRISE
Brand: East Dulwich Flowers
Price: 67.00 GBP
Availability: InStock

Online Flower Delivery Terms & Conditions

Introduction

Welcome to East Dulwich Flowers. These Terms & Conditions set out the basis on which you may use our online flower delivery service. They govern all orders placed through our website by customers in East Dulwich and the surrounding areas. Please read them carefully before placing your order. By using our service, you agree to these Terms & Conditions. If you have any questions about these terms, please contact us before making a purchase.

Eligibility and Service Area

East Dulwich Flowers offers an online flower delivery service exclusively to customers located in East Dulwich and its neighbouring districts, including but not limited to Dulwich Village, Peckham Rye, Forest Hill, and Nunhead. Use of this service is restricted to individuals aged 18 or over, or those who have consent from a legal guardian.

The Order Process

1. Product Selection: Browse our selection of fresh flowers, bouquets, and arrangements. Each product has a description and price. Photographs are for illustrative purposes and, as flowers are natural products, there may be some variations in appearance.

2. Placing an Order: Once you’ve chosen your flowers, add them to your basket and proceed to checkout. You will need to provide the delivery address, recipient's details, preferred delivery date, and any special instructions. It is your responsibility to provide accurate information to facilitate a successful delivery.

3. Order Confirmation: After submitting your order and payment details, you will receive an order confirmation on-screen and by email, serving as our acceptance of your offer to purchase. This confirmation forms the contract between you and East Dulwich Flowers subject to these Terms & Conditions.

4. Amendments: If you need to amend your order, please notify us as soon as possible. We cannot guarantee modifications can be made once goods are prepared or dispatched, particularly during busy periods or for same-day deliveries.

Payments

East Dulwich Flowers accepts payment made online via secure payment gateways. Accepted payment methods typically include major debit and credit cards. All prices are listed in GBP (£) and include VAT, where applicable.

Orders will not be processed or dispatched until payment has been received in full. Should your payment be declined, the order will not proceed and no contract is formed until successful payment confirmation.

Product Availability and Substitutions

The availability of all flowers and arrangements is subject to seasonal and daily supply. While we make every effort to ensure availability of all products, occasionally substitutions may be necessary. In such cases, we will use flowers of equal or higher value and similar style and colour. If a material component or specific variety is unavailable, we reserve the right to replace it at our discretion without notice, always ensuring your order meets or exceeds the original value.

Delivery Policy

East Dulwich Flowers offers scheduled and same-day delivery services within East Dulwich and surrounding neighbourhoods. Delivery dates and times are chosen at checkout but, due to the nature of our service, exact times cannot always be guaranteed. We will deliver to the address provided; please ensure its accuracy prior to completing your order. We do not accept responsibility for late or failed delivery due to incorrect or incomplete addresses, or where deliveries are refused.

If the recipient is not available at the time of delivery, flowers may be left with a neighbour or in a safe location at the discretion of our delivery personnel. A delivery note will be left or sent to inform the recipient of the delivery location. In the case of non-delivery, attempts will be made to contact either you or the recipient using the information provided at the time of order.

Cancellations and Refunds

As flowers are perishable goods, our cancellation and refund policies are as follows:

If you wish to cancel your order, you must notify us as soon as possible and no later than 24 hours before the scheduled delivery date. Cancellations made within 24 hours of scheduled delivery may not be possible if preparation or dispatch has already occurred. In such circumstances, no refund will be issued.
For orders cancelled with sufficient notice (at least 24 hours prior to delivery), a full refund will be processed using the original payment method. Refunds can take up to 10 working days to appear in your account, depending on your bank.
In the event of a product or service issue, such as product not matching the description, significant damage in transit, or non-delivery, please contact us within 24 hours of receipt. We may request photographic evidence. We reserve the right to offer a replacement, partial refund, or full refund at our discretion.
Requests made outside our stated timeframes may not qualify for refund or replacement.

Returns Policy

Due to the perishable nature of flowers, returns are generally not accepted. In the unlikely event of a quality issue, such as severe damage or incorrect items, please contact us within 24 hours. Where appropriate and at our discretion, we may request that the goods be returned for assessment. If we agree a return is necessary, arrangements will be made for collection or return at no additional cost to you.

Customer Responsibilities

By placing an order, you confirm that you are legally capable of entering into binding contracts and that all details you provide are accurate and complete. It is your responsibility to ensure that the recipient is available to accept the delivery and to provide any necessary information to facilitate successful handover. We accept no liability for failed deliveries where delivery information provided is incomplete or incorrect.

Prices and Promotions

All prices on the East Dulwich Flowers website are subject to change without notice. Promotional discounts and offers may be available from time to time but are subject to their own terms and conditions. Unless otherwise stated, promotions cannot be combined or applied retrospectively to existing orders.

Intellectual Property

All content on the East Dulwich Flowers website, including text, images, designs, and logos, is protected by copyright and other intellectual property laws. You may not copy, reproduce, or exploit any content without our express written permission.

Liability and Indemnity

East Dulwich Flowers is not liable for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with the use of the online flower delivery service, including but not limited to missed occasions or emotional distress. Our total liability for any claim under these Terms & Conditions is limited to the amount paid for the relevant order.

We will not be responsible for any failure or delay in performing our obligations where such failure or delay arises from any cause beyond our reasonable control, including but not limited to acts of God, adverse weather, strikes, or unavailability of flowers. In the unlikely event that we are unable to fulfil your order, our liability is strictly limited to reimbursement of the amount paid.

You agree to indemnify East Dulwich Flowers against all claims, liability, damages, costs, and expenses arising from your breach of these Terms & Conditions, misuse of our services, or breach of law or rights of third parties.

Personal Data and Privacy

East Dulwich Flowers is committed to protecting your privacy. Any personal information provided to us will be used solely for the purpose of processing your order, fulfilling our contractual obligations, and improving our services as outlined in our Privacy Policy. We will never sell, lease, or distribute your information to third parties unless required by law.

Governing Law and Jurisdiction

These Terms & Conditions and any associated disputes or claims will be governed by and construed in accordance with the laws of England and Wales. Both you and East Dulwich Flowers agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Amendments to Terms & Conditions

East Dulwich Flowers reserves the right to amend these Terms & Conditions from time to time. Any changes will be effective immediately upon publication on the website. Your continued use of the website after such amendments will constitute your acceptance of the new Terms & Conditions. We encourage you to review this page each time you place an order.

Entire Agreement

These Terms & Conditions constitute the entire agreement between East Dulwich Flowers and you regarding the online sale and delivery of flowers. Should any provision within these Terms & Conditions be judged invalid or unenforceable, the remaining provisions will remain unaffected and in full force.

Contact and Further Information

If you require further information about our flower delivery service terms or have concerns regarding an existing order, please use the contact form provided on our website. Our customer service team aims to respond promptly during regular business hours.

Note: These Terms & Conditions apply to customers using our flower delivery service throughout East Dulwich and its surrounding areas.